Refund policy

If you pay for Monitoring and it doesn’t work for you, we refund that charge if you ask us within 14 days. You don’t need to tell us why.

To ask for it, write to us from uxmachine.app/en/contact with your account email. The refund goes back to the same payment method and usually takes 5 to 10 business days, depending on your bank.

The credits that charge added to your account are not taken back.

You can cancel Monitoring whenever you want. You won’t be charged again and you keep your credits. Cancelling doesn’t refund earlier charges: for that, ask for a refund within 14 days of each charge.

Payment is handled by our payment provider, which acts as the merchant of record and issues your invoice. Refunds are processed through it.

This policy does not limit your legal rights as a consumer.

Updated October 2026.